Office Depot: Another retailer with shitty service
I ordered a desk form Office Depot yesterday(it's the Studio RTA Malibu desk). I only ordered it online because the price shown was better than that advertised in the circular. It clearly showed the desk as $79.99 with a -30.00 "Mail-In Savings" offer. I thought that this was a bit odd. I called 1-800GO-DEPOT and spoke to a CSR that told me her name was 'Ace.' I was definitely calling a Bangalore Call Center. More on that in a moment. I was skeptical as I could not get the "MIS" form page to come up. I'd click the link, and be transported to a blank page. I was told not to worry. 'Ace' assured me that the "MIS" was valid - just a database glitch you understand - so instead of traveling the 50 miles to pick the desk up, I ordered it online. As of this morning at 8:00AM EDT the "MIS" link was still up. I went to breakfast. When I came back, I hopped online, and lo and behold, the -30.00 MIS link vanished.
So I got on the phone. I waited, and waited. Then waited some more. I explained to this CSR who claimed his name was "Alex" the entire story including my decision not to drive to pick up the desk. I repeated salient parts of the issue a couple of times. Finally, Alex got it. He told me that I would have to be transferred to the "Rebate Center," and would do so..So he did. After waiting on speakerphone for a timed 30 minutes, "Chelsea" takes my call. She too sounded like she was from the sub-continent.
After explaining my issue to Chelsea, she told the obvious; that there is no rebate form listed and that I would have to go to 1-800-GO-DEPOT. By this point I have wasted three hours between placing the order, being put on hold, and transfers. Chelsea's transfer didn't make it. I called 1-800-GO-Away-YOU-BOTHER-ME again. I got another "Alex." Too weird. I started to go into my story again when Alex, the return, told me that I had to speak to someone in the rebate center.
At this point, I emailed Office Depot, and am awaiting a response.
Add'l: "Chelsea" initially picked up my call and said in the clearest English: "Thank you for calling HP, how may I help you?"
Let's just state at this juncture, this is the worst experience I've had when actually dealing with humans on the other end of the line. If you're thinking about doing business with Office Depot, you have been warned.
I'll provide updates as required and available.
So I got on the phone. I waited, and waited. Then waited some more. I explained to this CSR who claimed his name was "Alex" the entire story including my decision not to drive to pick up the desk. I repeated salient parts of the issue a couple of times. Finally, Alex got it. He told me that I would have to be transferred to the "Rebate Center," and would do so..So he did. After waiting on speakerphone for a timed 30 minutes, "Chelsea" takes my call. She too sounded like she was from the sub-continent.
After explaining my issue to Chelsea, she told the obvious; that there is no rebate form listed and that I would have to go to 1-800-GO-DEPOT. By this point I have wasted three hours between placing the order, being put on hold, and transfers. Chelsea's transfer didn't make it. I called 1-800-GO-Away-YOU-BOTHER-ME again. I got another "Alex." Too weird. I started to go into my story again when Alex, the return, told me that I had to speak to someone in the rebate center.
At this point, I emailed Office Depot, and am awaiting a response.
Add'l: "Chelsea" initially picked up my call and said in the clearest English: "Thank you for calling HP, how may I help you?"
Let's just state at this juncture, this is the worst experience I've had when actually dealing with humans on the other end of the line. If you're thinking about doing business with Office Depot, you have been warned.
I'll provide updates as required and available.